Case Study: Geekster achieves 2x customer engagement with WATI

Supercharging Ed-Tech Success: Wati Fuels Geekster’s 2x Customer Engagement Boost

Geekster, an ed-tech startup focused on making tech education more accessible, needed a better way to manage growing volumes of queries from students and prospects. Before working with Wati, the team struggled with delayed responses and lower customer satisfaction as communication demands increased.

Wati implemented its WhatsApp API to help Geekster automate and streamline communication through webhooks, reminders, and spreadsheet integration across multiple teams. With Wati, Geekster doubled customer engagement, cut response time by 50%, increased lead conversion by 30%, and improved customer retention by 40%.

Geekster

Abhishek Yadav

Associate Director (Marketing)