Case Study: Resolvvi scales WhatsApp operations and handles surging demand with Wati

Resolvvi absorbs two product launches in 2 months with WATI

Resolvvi, Brazil's largest consumer-facing lawtech company, faced a challenge scaling its operations to handle explosive demand growth without proportionally increasing its team size. Their previous WhatsApp platform was not an official Meta BSP, had limited CRM integration, and created bottlenecks that delayed customer responses and threatened service quality. They turned to the vendor Wati for a solution.

By implementing Wati's WhatsApp API platform, Resolvvi achieved deep integration with its proprietary CRM, enabling automatic ticket routing and a contextual AI agent that provides real-time case updates. This solution allowed them to absorb two new product launches in two months without breaking SLAs, remove a 20-minute Tier 1 support bottleneck, and increase simultaneous chat capacity per agent. The results included scalable operations and a significantly improved customer experience.

Resolvvi