Case Study: Printcious cuts response time to 3 seconds and boosts revenue with WATI

Printcious cuts response time from 3 hours to 3 seconds with WATI

Printcious, a leading B2B custom printing solutions provider, faced significant challenges in scaling its customer communication. Using the standard WhatsApp Business app led to inconsistent response quality, delayed quotations taking up to three hours, and an inability to reassign conversations or track performance. These bottlenecks were hindering their growth and customer satisfaction, prompting them to seek a solution from the vendor Wati.

By implementing Wati's WhatsApp automation platform, Printcious deployed intelligent chatbots and keyword-triggered actions to provide instant quotations. This solution slashed their average response time from three hours to just three seconds. The results were transformative: Wati helped Printcious achieve a 300% increase in revenue and boosted their closing rate from 10% to between 25-30%, all while standardizing service quality and enabling data-driven operations.

Printcious