Case Study: Zadkine improves study choice guidance with Watermelon’s AI Agent

Zadkine handles 80% of student questions with Watermelon

Zadkine, a large vocational education institution (ROC) in Rotterdam, needed to optimize the support provided to thousands of prospective students at its study choice center each year. The challenge was to efficiently guide a diverse audience through their study choices while managing a high volume of inquiries. To address this, Zadkine partnered with vendor Watermelon to implement its AI Agent product.

Watermelon's AI Agent, named Ozzip, was seamlessly integrated to automatically handle common questions, acting as a filter for the team. The solution, which uses Web Crawler and Document scraper technology to stay up-to-date, handles 80% of chats automatically and 50% of inquiries outside business hours. This saved the Zadkine team significant time and mental effort, allowing them to focus on more complex queries. The team now spends a maximum of half an hour daily managing the AI Agent and is extremely satisfied with Watermelon's service and support.

Zadkine