Case Study: Vintia reduces phone support pressure by 80% with Watermelon AI Agents

Vintia cuts phone support pressure by 80% with Watermelon

Vintia, a company that supports organizations in the leisure industry with software and visitor services, faced the challenge of handling a high volume of customer inquiries during peak periods without having to continuously expand its support team. They partnered with the vendor Watermelon to implement its AI Agents to help visitors faster and reduce pressure on their staff.

By deploying Watermelon's AI Agents, which could independently understand questions and learn from website information, Vintia automated a large share of incoming inquiries. The solution delivered significant results: during one peak period, an AI Agent handled 1,596 questions, leading to an 80% reduction in phone support pressure. Additionally, 90% of conversations were successfully resolved, allowing Vintia to support more clients without needing to hire additional staff.

Vintia