Case Study: R-Vent achieves 24/7 personal support and more quotations with Watermelon

R-Vent boosts productivity 17% with Watermelon

R-Vent, a company specializing in ventilation systems, faced the challenge of providing its customers with personal service and technical support outside of regular office hours. They wanted a solution that could offer 24/7 assistance without losing their signature human touch. To address this, they partnered with the vendor Watermelon to implement an AI Agent named Linda.

The solution from Watermelon was an AI Agent that serves as a 24/7 technical knowledge base for both customers and R-Vent employees. This implementation led to significant results, including 50% of customer conversations occurring after hours and a 15-17% increase in team productivity. Most notably, R-Vent now generates significantly more quotations, as staff spend less time searching for information and more time advising customers.

R-Vent