Case Study: Municipality of Gennep achieves 24/7 resident service with Watermelon's AI Agent

Municipality of Gennep delivers 24/7 resident service with Watermelon, handling 150 conversations a month

The Municipality of Gennep, a small municipality with 18,000 residents, sought a way to provide its citizens with 24/7 digital access to information and services. Their challenge was to meet the growing expectation for reliable online answers across all age groups. They chose to partner with Watermelon and implemented its AI Agent solution.

Watermelon provided a flexible and controlled AI platform, which the municipality used to build multiple AI Agents. The solution, featuring the resident-facing agent Ellen, now handles approximately 150 conversations per month, with 40% occurring outside of office hours. This has allowed the Municipality of Gennep to offer fully automated, 24/7 service, significantly expanding its digital accessibility and providing faster answers to residents.

Municipality of Gennep