Case Study: Kitcentrum.nl achieves 24/7 customer service with Watermelon AI Agent Kittie

Kitcentrum.nl launches AI Agent in 30 days with Watermelon

Kitcentrum.nl, a leading webshop for sealants and adhesives, faced a challenge with its rapidly growing customer service demands. Their team was spending a full-time equivalent manually answering a high volume of repetitive questions, which was inefficient and prevented them from focusing on processing orders. They turned to vendor Watermelon to implement an AI Agent to automate this service.

Watermelon's solution was the AI Agent Kittie, which was built and launched within 30 days. The AI Agent now handles around 600 conversations per month, providing 24/7 service, answering FAQs, and collecting customer details for more complex queries. This has drastically reduced phone calls and allowed the human team to work more effectively. The implementation was a complete success for Kitcentrum.nl, and they highly recommend Watermelon.

Kitcentrum.nl