Case Study: Directplant.nl saves 1 FTE with Watermelon AI Agent

Directplant.nl saves 1 FTE and handles 10,000+ conversations with Watermelon

Directplant.nl, an online garden center, faced a high volume of simple, repetitive customer inquiries that created a significant workload for its support team, especially outside of office hours. To reduce this burden and increase availability, they sought a solution and implemented an AI Agent from Watermelon.

Watermelon's solution, an AI Agent named Jasmijn, was trained on the company's own content and integrated into their website to handle common questions. This implementation saved the equivalent of one full-time employee's workload by handling over 10,000 conversations annually, 65% of which occurred after hours, leading to faster customer service and increased satisfaction.

Directplant.nl