Case Study: De Kennemer Duincampings improves 24/7 guest service and recruitment with Watermelon

De Kennemer Duincampings handles 2,000 conversations a month with Watermelon

De Kennemer Duincampings, a group of campsites and a luxury hotel suite, faced a challenge in being available to guests 24/7, particularly during evening hours when many bookings occurred and their receptions were closed. To meet this growing need for direct interaction and support outside of office hours, they turned to vendor Watermelon and implemented its AI Agents.

Watermelon provided a flexible and simple solution, deploying customized AI Agents for each campsite that were integrated into their website and WhatsApp. The results were significant, with the AI handling 2,000 conversations monthly, which drastically reduced the reception's workload. The solution also provided valuable insights that allowed the customer to optimize their website content, improving both customer satisfaction and online visibility. Watermelon's Web Crawler ensured information was always up to date without manual intervention.

De Kennemer Duincampings