Case Study: Burgers’ Zoo automates 80% of customer questions with Watermelon’s AI Agent

Burgers’ Zoo automates 80% of customer questions with Watermelon

Burgers’ Zoo, a popular zoo with over 1.1 million annual visitors, faced significant pressure on its reception staff. They were overwhelmed by hundreds of daily questions about opening hours, tickets, and parking, which led to long queues and constant phone calls, detracting from the guest experience. To address this challenge, the zoo sought a solution from vendor Watermelon and implemented its AI Agent product.

Watermelon implemented its AI Agent, which was valued for its simplicity and use of a web crawler to stay updated. The solution automated 80% of all customer inquiries, providing instant answers to visitors. This allowed Burgers’ Zoo to offer 24/7 availability, drastically reduce staff workload, and free up employees to focus on personal guest service, all within just 1-2 months of implementation.

Burgers’ Zoo