Case Study: Afzetbak achieves 150 extra conversions per month with Watermelon AI Agents

Afzetbak boosts customer service with Watermelon, saving 1.5 FTE and adding 150 conversions per month

Afzetbak, a company that delivers and collects containers across the Netherlands alongside De Afvalmaatjes, faced a challenge with their customer service being unavailable outside office hours. This led to customer dissatisfaction and a lack of time for core physical tasks due to a rising number of inquiries. They turned to vendor Watermelon to implement AI Agents to address these issues.

Watermelon's solution provided 24/7 availability through an AI Agent on the website and WhatsApp, handling routine questions automatically. The results included achieving 150 extra conversions per month and saving 1.5 FTE in staff costs, allowing the team to focus on more complex work and increasing overall customer satisfaction.

Afzetbak