Case Study: AFAS Software achieves 90% automated customer inquiries with Watermelon AI Agents

AFAS Software automates 90% of customer inquiries with Watermelon

AFAS Software, a major business software provider in the Netherlands, faced the challenge of handling hundreds of daily customer inquiries via phone and email. This created long wait times for customers and consumed significant employee time with repetitive questions. They partnered with vendor Watermelon to implement its AI Agents to help customers faster without increasing internal workload.

Watermelon's solution provided domain-specific AI Agents available 24/7 on the company's website and other channels, centralizing all conversations for a clear overview. The results were significant: AFAS now automates 90% of customer inquiries, handling over 400 conversations each month. This has saved the team a huge amount of time, boosted customer satisfaction, and provided instant answers outside of office hours.

AFAS Software