Case Study: Aaltjes Online automates 24/7 customer support with Watermelon's AI Agent

Aaltjes Online handles 52% of customer chats outside office hours with Watermelon

Aaltjes Online, a company specializing in biological pest control solutions, faced a significant challenge with its customer service. Rapid growth led to an overwhelming volume of customer emails, with up to 60 per hour during peak periods. This inundation caused response times to stretch to several days, placing immense pressure on their small team and hindering their goal of providing timely, personal advice.

Watermelon implemented its AI Agent, which was set up and live within a few hours. The solution automatically handles recurring questions and provides detailed product advice by drawing from the company's website and blogs. For Aaltjes Online, Watermelon's AI Agent now handles over 1,000 conversations per month, with 52% occurring outside office hours. This has dramatically improved response times, eliminated the need for additional staff, and ensured customers receive instant help 24/7.

Aaltjes Online