Case Study: Home Health and Residential Care Helps Families Plan Long-Term Care with Waterlily

How Home Health and Residential Care Facilities Use Waterlily to Enhance Long-term Care Planning for Clients

The customer, a home health and residential care agency, provided their client, Susie, with access to Waterlily's AI platform to address the challenge of planning for her parents' long-term care. Susie was concerned about the high and uncertain costs of care, which were rapidly depleting her parents' savings and raised the fear that the family would need to sell their home to cover expenses.

Using Waterlily, Susie input her parents' data to generate personalized care duration and cost projections. The platform's ability to stress-test scenarios showed that even if the care duration doubled, selling the house would not be necessary, providing significant peace of mind. Waterlily also revealed that a previously canceled long-term care policy would have offered a much higher return, leading to the key insight that earlier use of the platform could have resulted in a better financial outcome.