Case Study: VirtualSoft boosts engagement and transactions with Watchers community chats

VirtualSoft Community chats with social widgets for sports events

The customer, VirtualSoft, a leading technology and services provider in the Latin American gambling industry, sought to increase user engagement and retention on its sports betting platforms. They partnered with the vendor, Watchers, to implement integrated community chats for sports events.

Watchers provided customized community chat functionality, including AI-powered moderation and a copy-widget for sharing bets. This solution significantly enhanced user engagement and activity on VirtualSoft's Ecuabet and DoradoBet platforms. The implementation also led to a notable increase in the number of transactions, directly attributable to the copy-widget feature.

VirtualSoft