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Visit WebsiteContact Centre uses the latest in AI to improve customer outcomes, set KPIs & reduce volume
Contact Centre Providing Company
Warwick Analytics
Warwick Analytics Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services
Case Studies
Showing 11 Warwick Analytics Customer Success Stories
How an AI-driven recommendation engine can increase Expedia profits by $5m per annum
Expedia
How a Contact Center automated their Voice of Customer (VoC) data with PrediCX
Global Industrial Manufacturing Company
Uncovering Hidden Profit for Global Telco from Social Media Data
Global Telco Company
Global Telco uses Y-Analytics to Predict Customer Behaviour
Global Telecom Providing Company
Using PrediCX to reduce Helpdesk Costs while Improving Service Levels
Large Internal Helpdesk Company
PrediCX™ helps financial services provider improve customer experience and lower costs
Large UK Retail Bank
Leading Airline uses PrediCX as an early warning system for Voice of Customer
Leading Airline Company
Home Appliances Company uses PrediCX to Automatically Handle Customer Interactions
Leading Manufacturer Home Appliances Company
Major high street bank uses the latest AI text analytics to improve customer loyalty
Major UK Bank
Using AI text analytics to uncover hidden drivers of loyalty and churn in restaurants
Restaurant Marketing Service Provider
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