Case Study: DebtBusters achieves faster digital client onboarding with Smartcents by Warp Development

DebtBusters cuts turnaround time to 2 business days with Warp Development

DebtBusters, a debt relief company serving over 75,000 South Africans, partnered with Warp Development to address a new opportunity. Following amendments to the National Credit Act, their challenge was to build a digital sign-up process for their Smartcents web portal to allow potential clients to apply for services online, moving beyond printed contracts.

Warp Development implemented a solution that enabled digital applications via Smartcents. This allowed financial consultants to conduct over-indebtedness assessments and for clients to sign contracts digitally. The solution from Warp Development was rapidly adopted, with 97% of new potential clients using the platform. The average application turn-around time was reduced from over four business days to less than two.

DebtBusters