Case Study: Quickpass (cybersecurity SaaS for MSPs) achieves real-time web and API protection with Wallarm WAF & API Security

Quickpass - Customer Case Study

Quickpass is a Vancouver-based cybersecurity SaaS company serving Managed IT Service Providers with products Q Desk (self-serve password reset and account management) and Q Guard (privileged password management). Faced with high volumes of costly password-reset helpdesk tickets (20–30% of requests, up to $75 per incident), social-engineering risks, and the need to secure public cloud Kubernetes-hosted web applications and multiple APIs for thousands of SMB customers, Quickpass engaged Wallarm to strengthen WAF and API protection.

Wallarm implemented its WAF and API Protection/API Security platform to deliver real-time monitoring and alerting, automated attack blocking, low false-positive rates with customizable ignores, and straightforward event logging and reporting — including a Kubernetes self-hosted option. As a result, Wallarm now protects Quickpass’s web applications and multiple APIs across 10,000+ SMB customers worldwide, improving detection and automatic mitigation of attacks while keeping false positives under control.

Quickpass

Jim Jessup

COO & Co-founder