Case Study: Somaudex achieves precise real-time shipment visibility with Wakeo

Somaudex boosts shipment tracking with Wakeo in 6 months

Somaudex, an integrated logistics and freight forwarding company, faced challenges due to its high dependency on maritime transport to insulated overseas regions and a lack of accurate, comprehensive tracking data from its previous provider. This made it difficult to update clients with precise shipment information. To enhance customer experience and gain complete visibility, Somaudex partnered with Wakeo for its real-time tracking solution.

Wakeo implemented its solution, providing Somaudex with accurate and reliable tracking information, including dynamic ETAs. This modernization of their track and trace system led to a rapid go-live within six months. The results included a significantly improved customer experience, as clients gained direct access to real-time information via a customer portal, allowing Somaudex to provide unparalleled transparency.

Somaudex