Case Study: Nutriset improves supply chain visibility and delay anticipation with Wakeo

How real-time visibility helped enhancing the performance of the humanitarian value chain

Nutriset, a humanitarian aid organization serving vulnerable children, mothers, and communities, needed better visibility into shipments across more than 25 countries. Because many shipments qualified for tax exemption and required a strict, time-sensitive customs process, delays could create serious clearance issues and raise logistics costs. Nutriset turned to Wakeo for real-time supply chain visibility and more predictive transport management.

Wakeo integrated with freight forwarder TMS systems to consolidate all shipments in one platform, provide real-time tracking, and send predictive ETAs to customers in white label. The solution helped Nutriset anticipate delays by up to about 4 weeks, improved customer experience and internal tracking from several hours per week to just a few minutes, reduced extra logistics costs, and strengthened relationships with freight forwarders.

Nutriset

Barbara Zerd

ONG Customers Relationship Manager