Case Study: Chryso improves shipment visibility and ETA accuracy with Wakeo

How automated shipments tracking helped Chryso significantly improve customer experience

Chryso, a chemistry company operating in 100 countries, needed a digital way to improve shipment visibility and share reliable information faster with end customers. To address this challenge, Chryso turned to Wakeo to automate tracking and communication processes with freight forwarders for port-to-port shipments from France to the USA, Africa, China, Dom Tom, and the Middle East.

Wakeo implemented real-time tracking with dynamic ETAs, automated alerts, and KPI monitoring, integrated with four freight forwarders and set up user accounts for Chryso’s subsidiaries. The result was improved customer experience through more accurate ETAs, better operational decision-making thanks to exception-based alerts, and fully automated tracking processes for the operations team.

Chryso