Case Study: Air Liquide improves helium supply chain performance with Wakeo

How Air Liquide is leveraging Wakeo data to build a unique customer-centric experience

Air Liquide, a global leader in industrial gases, needed a better way to manage the complex, time-sensitive supply chain for shipping liquid helium in cryogenic containers worldwide. Because helium shipments must arrive within 40 days or the gas evaporates, the company faced fragmented data, difficult visibility, and pressure to optimize operations while maintaining a premium customer experience. Wakeo’s platform was used to help address these challenges.

Wakeo implemented a consolidated shipment visibility platform with ERP API integration, real-time tracking through shipping lines, AIS and satellite data, automatic delay and pressure alerts, and analytics for OTD and lead times. The results included a significant increase in customer satisfaction, an average of 8 extra days of anticipation, 75% fewer emergency situations, and reductions of 10% in helium losses and 10% in in-transit inventory.

Air Liquide

Charles Contamine

Industrial & Supply Chain Director