Case Study: Zippy's achieves safer, contactless dining and high online-ordering adoption across 22 Hawaii locations with Waitwhile

Zippy’s keeps guests safe & comfortable while dishing up favorites at 22 locations with help from Waitwhile

Zippy’s, an iconic Hawaii diner with 22 locations, faced a pandemic-driven challenge: they never took reservations and could no longer allow crowds to gather outside. To keep guests and staff safe and comply with state rules, Zippy’s turned to Waitwhile to implement virtual queuing and contactless pickup instead of traditional in-person lines.

Waitwhile delivered a flexible solution—Waitlist, SMS two-way messaging, and Curbside Pickup—allowing Zippy’s to manage virtual lines, notify diners, and stagger openings across locations without long-term lock-ins. The platform was adopted quickly by staff with minimal training, supported Zippy’s new online ordering flow, and helped drive strong customer satisfaction (95% positive feedback on the ordering app), while keeping guests and employees safe across all 22 locations.

Zippy’s

Kevin Yim

Vice President of Marketing