Case Study: Wolf Whiskers achieves transparent, scalable waitlist management and 99% customer satisfaction with Waitwhile

Waitwhile provides Wolf Whiskers’ customers with bespoke wait experience

Wolf Whiskers, an artisan shaving brush maker, struggled to manage an online customer waitlist using spreadsheets, which slowed order processing and left customers without visibility into their place in line. To fix this, Wolf Whiskers adopted Waitwhile—using Waitwhile’s Waitlist and Analytics tools—to provide a transparent, remotely managed waiting experience for international customers.

Waitwhile implemented an automated, customizable waitlist with open/close controls and triggered email and SMS updates so customers can monitor status in real time, while enabling Peter Wolf to manage batch availability and styling. The result: an ongoing, rotating “Official Wolf Whiskers Custom Shaving Brushes Wait List,” more than 40k customers waitlisted and 99% customer satisfaction, improved transparency, and scalable international demand thanks to Waitwhile.

Wolf Whiskers

Peter Wolf

Wolf Whiskers