Case Study: VR Arles Festival achieves 99% customer satisfaction and 30% shorter wait times with Waitwhile

Waitwhile provides VR Arles Festival visitors with seamless wait experience

VR Arles Festival, a two-month immersive event created by BNP Paribas, Les Rencontres de la Photographie d’Arles and Fisheye, draws thousands of visitors to 18 VR experiences each year. To keep the event feeling like a seamless adventure rather than a series of separate queues, VR Arles Festival turned to Waitwhile, using Waitlist, Kiosk, and Analytics to manage lines and analyze wait time trends and satisfaction.

Waitwhile set up a separate waitlist for each experience, with hosts managing subscriptions on tablets and mobile devices, a rotating screen displaying wait times, and waiting-area attractions for guests. The solution handled over 40,000 visitors, improved customer satisfaction to 99%, and cut wait times by 30%, delivering a smoother, more enjoyable festival experience.

VR Arles Festival

Victoire Thevenin

VR Arles Festival