Case Study: Tribeca Film Festival cuts wait times by up to 50% and boosts guest satisfaction with Waitwhile

Waitwhile improves the wait experience for guests at Tribeca Film Festival

Tribeca Film Festival, a high‑attendance NYC event known for its Virtual Arcade and immersive Storyscapes, faced long, snaking lines and multi‑hour waits because each exhibit can only host a few guests at a time. To fix the guest experience, Tribeca Film Festival has relied on Waitwhile to manage line flow for the Virtual Arcade VR and immersive exhibitions over the past five years.

Waitwhile set up separate digital queues per exhibit with iPad kiosks and phone sign‑ups, SMS confirmations and real‑time status links, automatic return alerts, device‑based check‑in, post‑visit feedback and analytics for the Tribeca team. The solution reduced wait times by up to 50%, handled 30k+ waitlisted customers with average waits under 10 minutes, and drove about a 50% increase in customer satisfaction (reported around 99%), improving throughput and guest experience.

Tribeca Film Festival

Vito Ziccardi

Producer