Case Study: Clinica Talticpac streamlines patient flow and reduces wait times with Waitwhile

Waitwhile helps run southwestern medical office Clinica Talticpac more efficiently

Clinica Talticpac, a walk-in clinic in Arizona focused on workers’ compensation, sports injuries and motor vehicle accident care, was overwhelmed by growing patient volume and an unreliable paper sign-in sheet. Patients were jumping the queue, staff couldn’t easily track wait or service times, and patient privacy was at risk. To address this, Clinica Talticpac implemented Waitwhile’s virtual queueing solution, using Waitlist and Analytics to replace the paper system.

Waitwhile provided web-based access to the live waitlist, automated new-patient alerts, and features like Force Close to control sign-ups outside business hours, while Analytics broke down wait and service times so Dr. Ventura could monitor staff performance and schedule only when the doctor is available. The result was smoother patient flow, better time management and privacy protection, with 8k+ patients waitlisted and 99% customer satisfaction.

Clinica Talticpac

Ventura

Clinica Talticpac