Case Study: Louis Vuitton achieves luxury, no-wait check-in experiences worldwide with Waitwhile

Waitwhile helps Louis Vuitton create luxury check-in experiences across locations worldwide

Louis Vuitton, the global luxury retailer, faced rising foot traffic and the need to replace pen-and-paper queues with a consistent, mobile-friendly check-in across locations. To meet high customer expectations and manage long lines, Louis Vuitton partnered with Waitwhile, deploying Waitwhile’s Waitlist, SMS, and Analytics tools to create a branded, scalable check-in solution.

Waitwhile implemented a corporate-managed rollout that allowed Louis Vuitton to tailor experiences (including live-host check-in, appointment booking, curbside pickup, capacity controls, and SMS communications) across stores worldwide. The platform now supports 331 Louis Vuitton stores and has served over 2M customers, giving teams real-time visibility and analytics to reduce wait times, monitor performance, and consistently deliver VIP customer experiences.

Louis Vuitton

Charles Johnson

Project Manager