Case Study: SUMMIT One Vanderbilt improves guest flow and reduces wait times with Waitwhile

SUMMIT One Vanderbilt manages customer flow with Waitwhile

Summit One Vanderbilt, a popular multi-level immersive art experience in New York City, faced the challenge of managing customer flow for its signature Ascent elevator ride to avoid long wait times and ensure high guest satisfaction. They required a reliable virtual queue management system to control the influx of up to 6,000 guests per day and turned to the vendor Waitwhile for a solution.

Waitwhile implemented its virtual queue system to automate the guest check-in process via QR codes and staff tablets. This solution provided real-time visibility into the queue, sent automatic notifications to guests via SMS or email, and streamlined operations for staff. The results included a smooth, immersive guest experience without physical lines. According to the VP of Guest Experience, Waitwhile was instrumental in delivering a world-class experience to nearly 500,000 guests since opening, integrating seamlessly into daily operations and being well-received by both staff and visitors.

SUMMIT One Vanderbilt

James Potter

VP of Guest Experience