Case Study: SKAPS Industries streamlines shipment and delivery coordination with Waitwhile

SKAPS Industries uses Waitwhile to coordinate shipments and deliveries

SKAPS Industries, a manufacturer of geosynthetic products, faced the challenge of coordinating hundreds of daily shipments and deliveries across its 14 global facilities using inefficient physical forms. Seeking to digitize this process and improve communication with truck drivers, the company turned to the vendor Waitwhile and its virtual waitlist service.

By implementing Waitwhile, SKAPS created a streamlined digital check-in process for drivers via kiosk or QR code, complete with a customized form and two-way SMS messaging. This solution replaced manual paperwork, centralized operations, and provided drivers with real-time updates. The results included processing over 500 monthly deliveries per location with greater efficiency and the ability to track operational analytics. Waitwhile proved so successful that SKAPS expanded its use to manage all plant visitors and is exploring the platform's appointment scheduling features.

SKAPS Industries

Nayan Vyas

Shipping & ERP Manager