Case Study: Oklahoma State University- Oklahoma City boosts student satisfaction with Waitwhile

Oklahoma State University uses Waitwhile to streamline student services

Oklahoma State University - Oklahoma City (OSU-OKC) faced a challenge in providing safe and efficient student services after its open lobby system became impractical due to COVID-19 protocols. An initial CRM-based sign-in system proved cumbersome, lacking automation and real-time updates, which created difficulties for both students and staff. Seeking a better solution, the university turned to Waitwhile for its appointment scheduling and queue management services.

By implementing Waitwhile, OSU-OKC streamlined its operations for its Disability Services and Academic Advisement offices. The solution enabled online self-service booking and contactless check-in, which significantly improved the process. The results were substantial: student satisfaction rose to 99.9%, no-shows were reduced by 50%, and wait times for confirmations dropped by several hours. Furthermore, Waitwhile provided valuable data insights that helped the university better understand peak demand and student needs.

Oklahoma State University

Matthew

Oklahoma State University