Case Study: Jovia Financial Credit Union cuts wait times by 50% with Waitwhile

Jovia Financial Credit Union cuts wait times in half with Waitwhile

Jovia Financial Credit Union, a Long Island-based credit union serving members across 22 branches, wanted to replace a patchwork of paper sign-in logs and basic iPad check-ins with a more modern, consistent lobby experience. The company needed a user-friendly way to manage both walk-ins and appointments while gaining better visibility into branch traffic, wait times, and service performance. Waitwhile was chosen to help solve these challenges.

Waitwhile implemented a cloud-based queue management and appointment scheduling system across all 22 branches, allowing members to check in via iPad or QR code and book visits online. The result was a streamlined, branded experience with real-time reporting and better staffing insights, and Jovia cut average wait times by almost 50%—from about 19 minutes to 10 minutes—while also improving staff productivity and member satisfaction.

Jovia Financial Credit Union

Bertram Martin

Assistant Vice President of District Management