Case Study: HEYWEAR delivers same-day eyewear with Waitwhile

HEYWEAR manages customer flow with Waitwhile

HEYWEAR, a same-day optical studio in NYC, wanted to reinvent the prescription eyewear retail experience by making it fast, seamless, and ultra-convenient. To do that, the company needed a digital customer flow management solution that could support appointments, eye exams, and pickup across a highly streamlined in-store journey. HEYWEAR turned to Waitwhile for queue and appointment management.

With Waitwhile, HEYWEAR manages bookings, eye exams, and pickup through automated scheduling, confirmations, self check-in, and virtual queue handoffs, all tied together with the Waitwhile API. The result is a low-touch, paperless experience that helps guests get in and out with new prescription eyewear in as little as 30 minutes; the company has also booked 12k customers and kept service time under 60 minutes.

HEYWEAR

Derek Kastner

Manager/Training and Development Lead