Case Study: Unleashed Petsitters achieves automated payroll and business resilience with Wagepoint

Unleashing Potential with Unleashed Petsitters

Unleashed Petsitters is a family-owned dog daycare and boarding facility in North Burlington that has been operating since 1998. When co-owners Sue Dent and Ken Hoover moved from contractors and spreadsheet-based payroll to hiring employees, they needed a reliable payroll solution that could handle statutory holiday pay and scale through changing business needs—challenges that manual processes and other software couldn't solve.

Wagepoint provided automated holiday pay, Records of Employment, a 10% Temporary Wage Subsidy calculation, and cloud access plus responsive support, which let the owners process payroll in minutes, quickly rehire staff, and pivot services during COVID-19 (converting kennel space to park space and supporting CEWS applications via their CPA). The result was greater operational efficiency, faster decision-making, and the peace of mind to focus on growing the business.

Unleashed Petsitters

Ken Hoover

Unleashed Petsitters