Case Study: Tenzing Health reduces healthcare costs with SugarCRM and W-Systems

Using SugarCRM in the Healthcare Industry

Tenzing Health, a relationship-based healthcare company, needed a flexible, HIPAA-compliant CRM foundation to launch and scale its business while managing highly personal member relationships. After comparing in-house development, Salesforce.com, and SugarCRM, Tenzing chose SugarCRM with support from W-Systems because it offered the right mix of cost, flexibility, and deployment options for the healthcare industry.

W-Systems implemented SugarCRM and helped Tenzing start with an out-of-the-box setup that could be customized as needs evolved, including member surveys, provider management, appointment tracking, and wiki integration. The result was a faster launch, 60% less processing time for member information, 20% lower healthcare costs for employers, and more detailed reporting that helped Tenzing improve care and scale to contracts with companies of up to 72,000 employees.

Tenzing Health

Marty Heaner

Chief Technology Officer