Case Study: uShip achieves 20% greater operational efficiency with W-Systems and SugarCRM

uShip Increases Operational Efficiency 20 Percent with SugarCRM

uShip, the world’s largest and most trusted transportation marketplace, needed a better way to manage rapid growth across retail, full truckload (FTL), and less-than-truckload (LTL) operations. The company was using a patchwork of tools and lacked a centralized system for contact data, call notes, and onboarding, so it turned to W-Systems for help implementing SugarCRM as a customer engagement platform.

W-Systems delivered a phased SugarCRM solution for uShip, integrated with Asterisk and HelpSpot to support both commercial and retail teams on one platform. The result was 20% greater operational efficiency, reporting that saved six to eight hours per week, and a much lighter workload for the analytics team, while also making it easier for uShip to scale without adding staff.

uShip

Dean Xeros

Vice President of Sales