Case Study: USAFact Drives Efficiency and Profitability with W-Systems and SugarCRM

USAFact Invests in a CRM to Drive Business Efficiency and Profitability

USAFact, an internet-based pre-employment screening company, was hit hard by the economic downturn as hiring slowed and background screening orders fell sharply. To turn the business around, the company looked to its existing SugarCRM system to improve efficiency, reduce costs, and support new growth opportunities, with W-Systems serving as its CRM partner and advisor.

W-Systems helped USAFact streamline and expand its SugarCRM deployment by implementing faster quote generation with custom quote templates, simplifying the interface, adding case management, and using groups, roles, and personalized dashboards to improve usability and data organization. As a result, quote turnaround dropped from days to hours, sales increased, user adoption soared, and customer satisfaction improved significantly.

USAFact

Matt Davidson

President and Chief Operating Officer