Case Study: Karen Allen Salon & Spa enhances guest service with Vonage Business

Tranquil Telephony with Vonage Business

Karen Allen Salon & Spa, a two-location salon and spa in Riverside and Temecula, California, needed a better way to manage communications without disrupting the tranquil guest experience. Its traditional phone system caused loud ringing, tied the Guest Relations team to desk phones, and made coordination between the two locations difficult. W-Systems introduced the business to a cloud-based Vonage Business phone system.

With W-Systems and Vonage Business, Karen Allen Salon & Spa unified both locations on one cloud phone platform and equipped staff with MobileConnect softphone, IM, desktop sharing, video calling, caller ID, and hunt groups. The team became more mobile, could transfer and roll over calls between sites, and collaborated more easily while keeping the spa environment calm. The result was fewer missed calls, smoother operations, and a scalable communications setup that supports the company’s planned expansion.

Karen Allen Salon & Spa

Khanh Nguyen

Owner