Case Study: The Linux Foundation streamlines global operations with W-Systems and SugarCRM

Linux Foundation Uses Sugar as the Core of it’s Business Operations

The Linux Foundation, a global nonprofit dedicated to growing the Linux operating system, needed a CRM system that could support a distributed team, improve coordination, and track leads and constituent activity more effectively. W-Systems worked with the foundation to enhance its SugarCRM environment and align it with the organization’s specific business processes.

W-Systems implemented custom SugarCRM enhancements including web lead/contact integration, tagging, custom reporting and dashboards, automatic target list synchronization, Pardot marketing automation integration, and a portal for travel and expense requests. The result was a more streamlined, automated CRM foundation for worldwide business operations, with better tracking, follow-up, and communication across the organization.

The Linux Foundation

Mike Woster

Chief Revenue Officer