Case Study: ViaWest achieves faster order processing and scalable growth with W-Systems and SugarCRM

How ViaWest Used Sugar to Fulfill Orders and Automate Order Processing

ViaWest, a premier managed hosting provider in the western United States, was experiencing rapid growth from market demand and acquisitions, which put increasing pressure on its sales team. To help manage the expanding workload, ViaWest turned to W-Systems and SugarCRM to improve how its sales organization handled customer data, quotes, and orders.

W-Systems implemented a phased CRM solution that cleaned up legacy data, added a specialized quote module, integrated SugarCRM with ViaWest’s back-end order management system for automatic order entry, and built a custom product catalog plus reporting dashboards. The result was faster, more accurate quoting and order processing, better pricing administration, and improved sales visibility—helping ViaWest standardize quotes and contracts while supporting continued business growth.

ViaWest

Tyler Masters

Direct or of Application Development