Case Study: Consultus achieves richer CRM insights and more business with TrustSphere from W-Systems

How TrustSphere Has Transformed Salesforce at Consultus Recruitment and Research

Consultus is a boutique executive recruitment agency serving Australia and New Zealand, with multiple offices and a business built on trusted consultant-client relationships. Like many recruitment firms, it struggled with high staff turnover, incomplete CRM data, and limited visibility into relationships across branches and accounts. W-Systems helped address these challenges through TrustSphere’s Relationship Analytics platform integrated with Salesforce and Google Mail.

With W-Systems and TrustSphere, Consultus automatically captured and refined communication data, added it into Salesforce, and surfaced hidden relationship history and actionable insights. This improved CRM completeness, increased visibility across the business, and reduced manual data entry. The solution uncovered a warm lead that Salesforce had missed, helping Consultus identify 17 communications over 12 months and win $38,000 in additional business.

Consultus

Doug Magee

Managing Director