Case Study: The Jung Center increases course registration with W-Systems and SugarCRM

How a Non-Profit Uses SugarCRM to Increase Course Registration

The Jung Center, a nonprofit that has provided continuing education in mental health for more than fifty years, needed to replace its obsolete member management system and eliminate a heavily manual course-registration process. With disconnected website and database systems, staff were hand-keying registrations and credit card details, making data entry slow, error-prone, and difficult to report on. W-Systems helped The Jung Center evaluate a more flexible CRM approach using SugarCRM.

W-Systems implemented a phased, custom SugarCRM solution that included a member portal, an order wizard, and shopping cart functionality integrated with Authorize.net. The new system automated registration, donations, reporting, and content access, reducing manual work and improving data quality. As a result, The Jung Center increased reporting capabilities, improved marketing and budgeting decisions, supported adoption with weekly CRM meetings, and expanded online education with video content and online registration powered by Sugar.

The Jung Center

Sean Fitzpatrick

Executive Director