Case Study: Evolve Credit Union accelerates loan processing with W-Systems and DocuSign

Evolve Credit Union Appeals to Future Generations by Adopting Electronic Signature Tool

Evolve Credit Union, a community-based financial institution serving more than 45,000 members, needed to differentiate itself through better service and a faster loan experience. Its paper-based consumer loan application and funding process often took weeks, with delays caused by mailing documents, waiting for signatures, and rework from missing initials or signatures. W-Systems helped Evolve Credit Union adopt DocuSign, an electronic signature platform, to streamline this process.

With W-Systems’ help implementing DocuSign, Evolve Credit Union moved loan documents online so members could sign securely from anywhere, reducing turnaround time and eliminating incomplete paperwork. Contracts were returned electronically, cutting the typical five- to seven-day paper process by days and even enabling a loan to be completed in hours for a member stationed overseas in Iraq. The solution also reduced paper storage needs and supported Evolve Credit Union’s broader move toward a virtual branch and paperless operations.

Evolve Credit Union

Larry Moreno

VP, Lending