Case Study: Alliant Credit Union saves $300K and speeds loan processing with DocuSign

Alliant Adopts DocuSign and Saves 300K by Reducing their Paper Based Loan Process

Alliant Credit Union, the seventh largest credit union in the U.S., needed a faster, more compliant way to handle closed-end lending as it moved away from open-end loans. With many loans opened remotely, the paper-based process would have required multiple overnight shipments or slower postal delivery, risking lower close rates and reduced member satisfaction. W-Systems helped support Alliant’s adoption of DocuSign to streamline the lending workflow.

Using W-Systems and DocuSign’s e-signature platform with RSA ID Check and integration to Alliant’s Symitar core system, the credit union automated document preparation, signer authentication, and signature collection. The results were strong: 85% of applicants completed paperwork the same day, 87% of signers said the process was “very easy,” and nearly 100% of remote signers were authenticated. Alliant also saved more than $294,000 in 11 months by avoiding paper-based overnight mailing costs.

Alliant Credit Union

Ericka Gorman

Project Manager, Alliant Credit Union