Case Study: Specialists On Call improves telemedicine quality of service with Vyopta

Specialists On Call improves telemedicine quality of service in days

Specialists On Call (SOC), a leading telemedicine provider serving more than 350 hospitals nationwide, needed a better way to manage the quality of service across 300+ telemedicine carts and endpoints. Their video conferencing monitoring was reactive and labor-intensive, and manual reporting across multiple vendors created delays, data integrity concerns, and extra work for IT staff.

SOC implemented Vyopta’s vAnalytics suite, including proactive real-time monitoring, custom alerts, and historical analytics. With Vyopta, the team was monitoring 500+ endpoints from a single dashboard within hours, resolving issues before they affected calls, and producing performance and compliance reports far faster. The solution also helped SOC uncover trends, optimize resource utilization, and free staff to focus more on improving telemedicine services.

Specialists On Call

Geoff Bricker

Former Director of Information