Case Study: Major Insurance Company automates 10,000+ tasks/day and speeds customer responses with Vyom Labs' BMC Control-M implementation

BMC Control-M Implementation at Major Insurance Company

Major Insurance Company, committed to a "Customer First" ethos and seeking to grow its market stake, faced fragmented operations with over 70% of processes run by third parties and heavy reliance on business experts for IT tasks. To integrate business and IT, reduce manual intervention, and accelerate customer responses, they engaged Vyom Labs to implement an automation solution using BMC Control-M along with Java and VB scripting for business logic.

Vyom Labs deployed BMC Control-M modules (including Database, Business Process Automation, Advanced File Transfer and Virtual Terminal), a custom de-normalized process database and a web dashboard, and automated workflow via VB/Java scripts. The solution automated 10,000+ tasks per day, delivered multifold end-to-end processing performance gains, improved QA scores and time-to-respond (meeting 24-hour response targets), and helped align processes with IRDA compliance—demonstrating measurable operational and customer-service impact from Vyom Labs’ implementation.