Case Study: Northumbrian Water reduces flooding incidents by 90% with Vyntelligence

Northumbrian Water Reduced Flooding Incidents by 90% and Saved Potential Penalties of over £2 Million

Northumbrian Water sought to reduce flooding incidents caused by its jetting operations, which were occurring an average of 30 times per year. A further challenge was accurately identifying the causes of external flooding incidents without having technical staff on-site from the beginning. To address this, the utility company turned to Vyntelligence for a solution.

Using Vyntelligence's service, field teams began conducting a simple 60-second video check before operations to consciously plan for risk mitigation. For external flooding, technicians captured on-site video evidence. This implementation by Vyntelligence led to a 90% reduction in incidents and helped avoid £2.1 million in potential penalties, including £530,000 in a single year, while also improving customer satisfaction.

Northumbrian Water

Benn Elsey

Flooding Operations Manager