Case Study: a major UK gas provider achieves faster quotes and fewer site visits with Vyntelligence

Faster Quotes, Faster Installs and Improved Customer Experience for New Gas Connections

a major UK gas provider was facing challenges in its new gas connection process, including lengthy quote times and multiple engineer visits. The issues centered on inefficient paperwork, wasted site visits, and inconsistent data, all of which led to poor customer service. To address this, they partnered with Vyntelligence to implement its AI-powered SmartVideoNotes solution.

Vyntelligence's solution empowered both customers and surveyors. Customers could use self-service video tools to conduct their own surveys, while surveyors used the platform to capture rich, standardized site data in a single visit. This resulted in a dramatically improved process: the provider achieved up to a 78% reduction in time to quote, substantial cost savings with a 2-3x annual ROI, and saved up to 70% of site visits, leading to faster installations and a better customer experience.