Case Study: HDFC Bank boosts microfinance productivity and cuts turnaround time with Vymo

HDFC Bank - Customer Case Study

HDFC Bank’s Sustainable Livelihood Initiative (SLI), part of India’s largest private bank, needed to scale microfinance operations across remote rural markets while keeping acquisition costs low, improving compliance, and speeding up loan turnaround times. The team struggled with unproductive field visits, manual handoffs between multiple officers, and limited visibility into customer quality and workflow progress.

To address this, HDFC Bank implemented Vymo’s Personal Sales Assistant mobile app to digitize the end-to-end field sales process, automate validations, improve reporting, and enable real-time collaboration across sales, risk, training, and disbursement teams. Vymo helped HDFC Bank achieve 85% adoption, 2x higher customer sourcing, 3x more groups formed, a 7x reduction in time to conversion, and less than one day average TAT for allocating customers to groups.

HDFC Bank

Manohara Raj

Executive Vice President